Assisting teams to improve performance & collaboration and corporate culture change

Bickley Consulting Pty Ltd offers a custom-designed approach to Executive Coaching, Team Development and Corporate Culture Transformation, and is based in West Perth.

Naomi Bickley’s background in both business and clinical psychology gives her a unique understanding of the challenges facing today’s workplace, understanding change, and an array of approaches to help develop and strengthen executive leaders, their teams and their companies. Her positive psychology strategies and interventions for the workplace are designed to optimise team culture, productivity and creativity.

Naomi is passionate about building long term relationships with clients, based on trust and wanting to make a difference.

Groups, Departments & Whole of Company Consultation

Bickley Consulting has worked with a number of companies as an entire department, organization or company. This larger scale coaching and consultation involves examining and identifying key organisational objectives and developing a series of interventions that will help drive positive and lasting change.

Past clients in this domain include Bankwest, Water Corporation WA, various departments & hospitals in the WA Dept of Health, and Murdoch Veterinary School. As a Consultant for UWA Executive Education-AIM over the past 16⁺ years she has also provided extensive consultations in the WA Department of Health, including the provision of team-building and culture-change programs for intact hospital departments, leadership skills development for senior staff and one-on-one coaching for key personnel including medical, nurse-managers and executives.

Case Studies

Operating largely by word of mouth for almost two decades, Naomi has worked with individuals and teams in high-stress occupations such as some of Perth’s highest level executives in law, oil & gas, mining, finance, banking and senior managers and executives in many government departments, at both state and federal level, as well as doctors, surgeons and veterinarians (since these professions have a high incidence of depression).

In both private and public sectors, the key to success—whether it is in terms of employee or customer satisfaction—begins with the expressed values of the organisation or team. When we speak about “values” we are talking about the deeply held principles, ideals, or beliefs that people hold or adhere to when making decisions. Individuals express their values through their personal behaviours; organisations express their values through their cultural behaviours.

When there is a lack of alignment between the values of the culture of the organisation/team and the personal values of employees, the result is often low performance and/or low levels of staff engagement with the potential to negatively impact quality of products and services.

In this intervention, these two approaches were seamlessly merged at different phases of the process, to achieve the optimal outcome of engaging all staff in the design and delivery of their ideal workplace culture.

TEAM BUILDING INITIATIVE AT TOP-TIER LAW FIRM

Naomi developed a teambuilding strategy to assist the Partners in an intact team work together more collaboratively rather than competing with and unconsciously undermining each other. Although as individuals these Partners had excellent reputations in the marketplace, the climate within the team was competitive, agitated, disrespectful and toxic. Partners were observed to either argue, ignore, talk over or ridicule each other in meetings. Staff were becoming demotivated and believed that the behaviours displayed by these Partners were not only acceptable, it was expected. It was becoming increasingly difficult to attract and retain good quality staff. As a result, performance of the entire practice group (department) was declining.